Refund policy
Right of withdrawal for consumers
A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business, or profession.
You have the right to withdraw from this contract within 100 days without giving any reason. The withdrawal period is 100 days from the day on which you, or a third party named by you who is not the carrier, took possession of the last goods.
To exercise your right of withdrawal, you must inform us (Mohn & Mohn GbR, Astrid-Lindgren-Weg 6A, 25451 Quickborn, Phone: +49 4106 9779180, E-Mail: info@cheflife.de) of your decision to withdraw from this contract by means of an unequivocal statement (e.g., a letter sent by post or an e-mail). You may use the attached model withdrawal form for this purpose, but it is not mandatory. You can also electronically fill in and submit the model withdrawal form or another unequivocal statement on our website (https://www.cheflife.de/en/pages/cancellation-form/). If you make use of this option, we will send you an acknowledgment of receipt of such a withdrawal without delay (e.g., by email). You may also exercise your right of withdrawal online at https://www.cheflife.de/en/pages/cancellation-form/. If you use this online function, we will send you an acknowledgment of receipt without delay on a durable medium (e.g., by email), containing information on the content of the withdrawal notice as well as the date and time of its receipt.
To meet the withdrawal deadline, it is sufficient for you to send the communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Consequences of withdrawal
If you withdraw from this contract, we shall reimburse all payments received from you, including delivery costs (with the exception of the additional costs resulting from your choice of a type of delivery other than the least expensive standard delivery offered by us), without undue delay and in any event no later than fourteen days from the day on which we are informed of your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; You will not incur any fees as a result of this reimbursement. We may withhold reimbursement until we have received the goods back or until you have supplied evidence of having sent back the goods, whichever is the earliest.
You must send back or hand over the goods to us without undue delay and in any event no later than fourteen days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of fourteen days has expired. You will bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling of the goods other than what is necessary to establish the nature, characteristics, and functioning of the goods.
Exclusion of the right of withdrawal
The right of withdrawal does not apply to contracts:
- for the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery;
- for the supply of goods which, after delivery, have been inseparably mixed with other items according to their nature.
Premature expiry of the right of withdrawal
The right of withdrawal expires prematurely in the case of contracts:
- for the supply of goods that are not prefabricated and for the production of which an individual choice or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.
Model withdrawal form
If you wish to withdraw from the contract, please fill out this fo...form and send it back.
To
Mohn & Mohn GbR
Astrid-Lindgren-Weg 6A
25451 Quickborn
Email: info@cheflife.de
I/We hereby withdraw from the contract concluded by me/us for the purchase of the following goods (description, order number and price if applicable):
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Ordered on (date):
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Received on (date):
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Name and address of the consumer:
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Date:
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Customer signature (only for written withdrawal):
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